Trip Partner Privacy Policy

1. Introduction

This Trip Partner Privacy Policy (“Policy”) outlines how TravelDekho Services Pvt. Ltd. (“Platform”, “We”, “Us”, or “Our”), operating under the brand name “TravelDekho”, collects, uses, processes, stores, and protects information of its registered travel service providers (“Trip Partners”, “You”, or “Your”).

By registering or operating on the Platform, you consent to the terms of this Policy.

2. Scope of Policy

This Policy applies to all Trip Partners registered on the TravelDekho platform, including data collected during onboarding, listing, booking management, and communication.

3. Information We Collect

3.1 Business Information

• Business name, type, and registration details
• GSTIN and PAN
• Office address

3.2 Personal Information

• Authorized representative name
• Contact number and email

3.3 Financial Information

• Transaction records

3.4 Operational Information

• Trip listings and itineraries
• Booking data and customer interactions

4. Purpose of Data Collection

We use collected information for:

• Trip Partner verification and onboarding
• Processing bookings and payments
• Platform operation and improvement
• Communication regarding listings, performance, and updates
• Compliance with legal obligations

5. Data Sharing

We may share Trip Partner data with:

• Customers: Name, contact, and trip-related details for booking execution
• Payment Processors: For facilitating transactions
• Regulatory Authorities: When required under applicable law or legal process

6. Data Security and Protection

The Platform adopts reasonable administrative, technical, and physical safeguards to protect Trip Partner information against unauthorized access, data breaches, misuse or alteration.

However, the Trip Partner acknowledges that no system is completely secure, and the Platform cannot guarantee absolute security.

7. Data Retention

Trip Partner data shall be retained:

• For as long as the Trip Partner remains registered on the Platform
• As required for legal, accounting, or regulatory compliance
• As necessary to resolve disputes or enforce agreements

8. Trip Partner Rights

Trip Partners shall have the right to:

• Access and review their information
• Request correction or update of inaccurate data
• Request deletion of data, subject to legal and contractual obligations

9. Confidentiality

Both the Platform and the Trip Partner agree to maintain strict confidentiality of business information, customer data, and operational details. Such information shall not be disclosed to any third party without prior consent, except as required by law.

10. Third-Party Services

The Platform may engage third-party service providers (including payment gateways, analytics providers, and hosting services) to facilitate its operations. Such third parties may process Trip Partner data in accordance with their respective privacy policies.

11. Limitation of Liability

The Platform shall not be liable for:

• Unauthorized access arising from Trip Partner negligence
• Data breaches caused by external cyber-attacks beyond reasonable control
• Any indirect or consequential damages arising from data usage

12. Policy Updates

The Platform reserves the right to modify or update this Policy at any time. Any significant changes shall be communicated to Trip Partners through appropriate channels.

13. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of courts in India.